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At Parishay, customer satisfaction is important to us. Please read our exchange and refund policy carefully before placing an order.
We offer a 30-day exchange and refund window from the date you receive your order, subject to the following conditions:
If you wish to request an exchange or refund due to:
Then:
If you receive an item that is faulty, damaged, incorrect, or does not match the size ordered due to an error from our end:
Please contact our customer support team with:
Parishay reserves the right to approve or reject any request that does not meet the above conditions.
You can request an exchange or refund within 30 days of receiving your order, provided the item meets eligibility criteria.
Yes. Exchanges or refunds are accepted; however, courier charges will be borne by the customer in such cases.
If the issue is from our end, Parishay will cover all courier charges, and you may choose between an exchange or a refund.
Refunds are processed within 4–5 working days after the returned item is received and inspected at our warehouse.
Yes. Exchanges and refunds are processed only after the original item is received.
Sale or clearance items are generally non-exchangeable and non-refundable unless faulty.
International orders are eligible only in case of faults or errors from our end, reported within 48 hours of delivery.
Clear images or videos showing the issue must be shared with our support team within 48 hours.
No. Customized or altered items cannot be exchanged or refunded.
Please contact our customer support team with your order number and relevant details for assistance.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
