Refund & Exchange policy
Exchange & Refund Policy – Parishay
At Parishay, customer satisfaction is important to us. Please read our exchange and refund policy carefully before placing an order.
30-Day Easy Exchange & Refund Policy (Pakistan Orders Only)
We offer a 30-day exchange and refund window from the date you receive your order, subject to the following conditions:
1. Eligibility
- Items must be unused, unworn, unwashed, and in original condition with tags intact.
- Exchange or refund requests must be initiated within 30 days of delivery.
2. Exchanges & Refunds Based on Liking / Disliking or Customer Size Selection
If you wish to request an exchange or refund due to:
- Personal preference (liking/disliking or style choice), or
- Incorrect size selected by the customer at the time of ordering
Then:
- Courier postage will be borne by the customer.
- Once the item is received and inspected at our warehouse:
- Exchange items will be dispatched (subject to availability), or
- Refunds will be processed within 4–5 working days.
3. Faulty, Damaged, Incorrect, or Size Issues from Our End
If you receive an item that is faulty, damaged, incorrect, or does not match the size ordered due to an error from our end:
- Parishay will cover all courier charges.
- Please notify us within 48 hours of receiving your order, along with clear images or videos as proof.
- After verification, a replacement will be dispatched or a refund will be processed, as preferred.
4. Exchange Dispatch Timeline
- Exchange orders are processed only after the original item is received at our warehouse.
- Dispatch timelines may vary depending on product availability.
5. International Orders
- For international orders, exchanges or refunds are only applicable in case of faulty, damaged, or incorrect items.
- No exchanges or refunds will be accepted for liking/disliking or incorrect size selected by the customer.
- Issues must be reported within 48 hours of delivery with proper evidence.
6. Non-Exchangeable & Non-Refundable Items
- Items purchased on sale or clearance may not be eligible unless faulty.
- Customized or altered items are non-exchangeable and non-refundable.
7. How to Request an Exchange or Refund
Please contact our customer support team with:
- Your order number
- Reason for exchange or refund
- Images or videos (if applicable)
Parishay reserves the right to approve or reject any request that does not meet the above conditions.
Frequently Asked Questions (FAQs)
How many days do I have to request an exchange or refund?
You can request an exchange or refund within 30 days of receiving your order, provided the item meets eligibility criteria.
Can I get a refund if I don’t like the product or ordered the wrong size?
Yes. Exchanges or refunds are accepted; however, courier charges will be borne by the customer in such cases.
What if Parishay sends the wrong size or a faulty item?
If the issue is from our end, Parishay will cover all courier charges, and you may choose between an exchange or a refund.
How long does it take to receive my refund?
Refunds are processed within 4–5 working days after the returned item is received and inspected at our warehouse.
Do I need to return the item to receive a refund or exchange?
Yes. Exchanges and refunds are processed only after the original item is received.
Are sale or discounted items eligible?
Sale or clearance items are generally non-exchangeable and non-refundable unless faulty.
Can international orders be exchanged or refunded?
International orders are eligible only in case of faults or errors from our end, reported within 48 hours of delivery.
What proof is required for faulty or damaged items?
Clear images or videos showing the issue must be shared with our support team within 48 hours.
Are customized or altered items eligible?
No. Customized or altered items cannot be exchanged or refunded.
How can I contact Parishay for support?
Please contact our customer support team with your order number and relevant details for assistance.